Job Description

Part-Time Medical Office Receptionist

Counseling of El Paso is a multi-specialty counseling practice that serves the southwest region. CEP serves children, adolescents, and adults who are seeking an individualized experience based on their needs and goals.

Mission:

Counseling of El Paso is committed to improve the quality of life of our clients in relation to their mental, emotional, and relational health, with the highest quality and at a fair cost.

Vision:

Counseling of El Paso’s vision is to be a leading organization in mental health in the El Paso community by providing service with dignity, compassion, respect, and kindness to its clients, providers, and team.

Job Summary:

• This position focuses on office operations, billing, and functions for the counseling practice.
• The office receptionist is responsible for the organization, management, and services related to clients, therapists, and the organization.

Salary:

Full-Time or Part-Time Position $ 15 per hour.

Key Traits in Office Receptionist:

• Rapport building.
• Communication skills.
• Service mindset and humility.
• Enjoys working and being part of a team.
• Responsive and engaged.
• Reliable and committed.
• Warm and caring.
• Compassionate.
• Curious and open-minded.
• Patient and flexible.
• Confident and knowledgeable.
• Willingness to learn and grow.
• Willingness to accept clients regardless of client’s gender, sexual orientation, abilities or religious background.

Duties and Responsibilities:

Client Related:

• Answer phone calls and provide information about services in a professional and friendly manner.
• Confirm client appointments as needed.
• Schedule clients using online software.
• Welcome clients in a warm and professional manner.
• Accept and record client payments (co-pays, private pay, etc.).
• Work in a team setting (other team members and providers) to facilitate services for clients.

Office Related:

• Able to work at a fast pace and multitask.
• Make phone calls for providers as requested and assigned.
• Answer phone calls, return phone calls, follow-up on messages/emails/faxes.
• Write letters, emails, and messages on behalf of the organization as requested and assigned.
• Organize and input information electronically in various software applications.
• Communicate clearly and accurately with clients, therapists, and others, as specified (phone calls, messages, emails).
• Calendar review, verifying information.
• Maintain and organize office-related documentation (copies, scan, file, fax, organize).
• Record keeping and logs.
• Send faxes or mail as requested.
• Maintaining of office space that is safe and inviting.
• Other duties as assigned (meetings, events, etc.).

Billing Related:

• Verify the client’s insurance coverage, authorizations, and benefits.
• Submit insurance claims.
• Research claims, resolve, and resubmit claims.
• Communicate with insurance companies.
• Collect payments and send invoices.
• Maintain updated insurance information.
• Complete insurance-related tasks and documentation.
• Provide credentialing support, and check credentialing status and verifications.

Professional Development:

• Abide by ethical and legal standards set by the licensing board and the state for the counseling practice.
• Abide by HIPAA regulations and practices.
• Attend training, presentations, and meetings as assigned.
• Participate in supervision.

Community Outreach:

• Participate in outreach events for prevention, education, wellness, mentoring, and advocacy activities (community workshops, training, education, online blogging, etc.).
• Other related duties as assigned.

Requirements:

• High School Diploma.
• Bilingual: Fluent in both English/Spanish (reading, writing, and speaking).
• Computer proficiency in Microsoft Office Word, Excel, PowerPoint, and other office software.
• Previous experience working in office/clerical work including record filing.
• Proficient phone etiquette and communication skills with clients.
• Appointment scheduling and receptionist duties.
• Excellent interpersonal skills and ability to work independently or as part of a team.

Desired:

• Some college.
• Experience in a mental health setting.
• Experience in medical records.
• Desire to grow within counseling practice.
• Previous billing experience and familiarity with Availity.
• Previous experience submitting, processing, and disputing claims.
• Understanding of explanation of benefits and ERAs.

Typical Physical Demands:

• Requires sitting, standing, bending, and reaching.
• Required manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office and/or clerical equipment.
• Requires normal range of hearing and vision.

Typical Mental Demands:

• Ability to give, receive, and communicate information, prepare written materials, and multitask.
• Must understand people with a diverse background and be able to communicate effectively.
• Ability to multitask and prioritize tasks.
• Ability to problem solve and work interdependently.

Working Conditions:

• Requires occasional evening, weekend, or on-call hours.

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