Job Description

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area.

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment



• Competitive pay and benefits rooted in principles of equity



• Performance incentives and annual merit review



• Merchandise discounts



• Health and Wellness Benefits across medical, dental, vision, and additional insurance



• Retirement Savings Plan with 401k match opportunity



• Employee Assistance Program (mental health counseling and legal/financial advice)



• Resources for continuous learning, career growth, and leadership development



• Paid Time Off 



• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What you will do

• Provide an exceptional customer experience by ensuring the customer is always the priority



• Greet customers, make product recommendations, and upsell 



• Serve as a liaison between designated vendors and the personal stylists and the store leadership team



• Ensure sales floor is neat, clean, and properly signed for sales and markdowns



• Create and implement best practices to drive sales, turn, and gross margin above company average



• Build brand-specific clientele to support local marketing



• Execute vendor and non-vendor events to increase sales



• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met



• Be proficient in Macys point of sale systems and company devices to wrap up sales in a warm celebratory fashion 

Who you are

• Demonstrate ability to build relationships and convert customers into clients.



• Energetic and positive attitude.



• Possess vision and creativity.



• Self-starter, able to work independently and as part of a team; must have excellent time management skills.



• Ability to effectively communicate and present information to customers, peers, and all levels of management.



• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.



• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.



• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.



• Minimum 1 year previous selling or retail experience required.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.



• Frequent use of computers and handheld electronic equipment.



• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.



• Lifting and moving items weighing up to 30 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy and ideas to the Macy's team Apply Today! 

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Macys

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