Job Description:
We are searching for an experienced, detail-oriented Call Center Manager to join our growing company. In this position, you will be responsible for leading our staff of Customer Service Representatives and Dispatchers who book and schedule service calls. You will lead and train Customer Service Representatives on the best ways to convert calls into booked service appointments and manage Dispatchers to ensure the right technicians are matched to every job. You will work collaboratively with our team of skilled professionals in a fast-paced environment.
Responsibilities:
Desired Skills & Experience:
Work Schedule:
Full-Time
Pay and Benefits
About Ostrom Electrical Plumbing Heating & Air:
Ostrom is an established Electrical Plumbing Heating & Air Company that has been serving Roanoke Va. and the surrounding areas for over 25 years.
At Ostrom we are driven by a commitment to provide our customers with the highest level of service. We provide pre-screened, competent service experts dispatched in a fully-stocked service vehicle to ensure we can respond to each one of our customer's service requests quickly, and efficiently.
Our employees are our greatest asset and whether they are serving our clients in the office, or out in the field, we equip them with the knowledge and training to perform to the highest standards. We strive to make our customers and our employees experience as rewarding as possible.
Our goal is to exceed the expectation!
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