Job Description

The Johnson County Health Department (715 W Main St, Mountain City, TN 37683) is seeking a full-time Public Health Office Assistant (PHOA) position. Worksite hours & location: 37.5 hours/week, 8 am - 4:30 pm, Mon. - Fri.

OVERVIEW :

An employee in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, medical records duties, TennCare enrollment coordination; may also perform some property and procurement or personnel duties.

EDUCATION & EXPERIENCE :

Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work (medical/healthcare office experience is preferred).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complies with and adapts to current state and federal program and policies and all applicable laws.
• Handles complaints, settles disputes and resolves grievances and conflicts with others.
• Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
• Complies with all state and federal program guidelines, policies, and laws to determine eligibility for services.
• Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
• Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided
• Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
• Conducts peer training for employees in areas as assigned.
• Maintains a positive, constructive, and cooperative communication with supervisors, peers or subordinates.
• Interacts with multiple computer software systems and websites to enter and receive information.
• Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc

Who we are and how we impact Tennessee:

TDH incorporates our values into the work we do each day to achieve our mission, live our vision, and address our two strategic priorities of prevention and access.

Mission

Protect, promote, and improve the health and well-being of all people in Tennessee.

Vision

Healthy People, Healthy Communities, Healthy Tennessee

Values

Trust. Compassion. Service. Excellence.

QUALIFICATIONS:

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must hold a valid Tennessee driver’s license. Successful candidate must pass a pre-employment drug screen, and criminal/driving background check.

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