Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivates a respectful workplace maintaining and holding accountable the sales department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
• Develops and maintains marketing plan and sale budget with the General Manager. Develops market segment strategies to prospect business for the hotel.
• Provides sales training to front office staff as well as Sales Coordinator and Sales Manager
• Participates in revenue management calls and strategies using reports, demand analysis and other resources
• Schedules and completes sales appointments
• Attends business, community, and civic affair events in the local area
• Ensures teamwork and enhances cooperation between all departments
• Creates an effective sales team through training, mentoring, and participating in joint sales calls and blitzes
• Assists in rate and inventory strategy with GM, AGM and Revenue Manager
• Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
• Interviews, selects, trains, develops and administers performance appraisals
• Negotiate hotel rates for LNR accounts based upon room night volume and day of week arrival/departure dates
• Secure group business for hotel, blocking rooms, sending contracts and follow up on cut off dates
• Works with operations team to greet group events
• Assists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours and explains amenities
• Assists with follow up on room lists, direct bill and other requirements of previously booked business
• Assists with major group check-ins
• Coordinates with kitchen staff for any catered events
• Maintains sales files and ensures accurate entry in sales system
• Organize work week to include a strong prospecting plan each week targeting business for need hotel dates
• Facilitates inside sales leads and helps with strategy to develop sales plans
• Always follows company policies and procedures
• Ensures fair treatment and respect of employees and guests
• Other duties as assigned by supervisor or management

QUALIFICATIONS:

Education/Experience: High School Diploma or GED equivalent. Minimum of six months hotel sales administrative experience or equivalent training and experience.

Skills:

• Interpersonal skills
• Guest service
• Innate sense of urgency
• Adaptability
• Detail oriented
• Proficient communication
• Ability to multi-task
• Advanced experience with personal computers and related software applications
• Ability to read, write, and speak the English language

Working Conditions:

• Will be required to work nights, weekends and holidays
• Will be required to work in a fast-paced environment
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

RELATIONSHIPS:

Internal: General Manager, Peers, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate level

External: Guests: To provide customer service

PHYSICAL/COGNITIVE ACTIVITES:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.

This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Tags

Similar Jobs