Job Description

Senior Leisure Sales Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

Senior Sales Manager, Leisure is responsible for Leisure Travel Sales, as well as implementing and overseeing the organization’s sales strategy, strategic objectives and tactics/initiatives for transient accounts. This role is an integral part of the hotel’s positioning in the luxury sector and will be essential in proactively targeting the Consortia partners, such as Virtuoso, AMEX FHR, Signature, Internova, Serandipians and increase brand awareness and revenue share. This role will manage wholesale partnerships for The Maybourne Beverly Hills.

Roles and Responsibilities

1. Have strong focus on building long-term, value-based relationships with guests or potential guests that enable the hotel to achieve its sales objectives using superb verbal and written communication, and excellent customer service.
2. Develop and manage the Leisure transient segment through solicitation of new and existing travel trade accounts to meet/exceed business travel goals through prospecting, outside sales calls, and written communication.
3. Utilize network to connect, grow partnerships with travel trade segments, continue building on the currently established working relationships with agencies.
4. Responsible for all Consortia Leisure partner programs with emphasis on AMEX FHR and Virtuoso
5. Coordinate ongoing research of the industry to detect market trends and related information for development of new marketing strategies; make reasonable recommendations to improve potential from the transient market.
6. Create and implement strategic plan for portfolio of accounts to meet/exceed revenue goals.
7. Be familiar with and have experience with key travel industry tradeshows.
8. Negotiate competitive deals offering value to the customer while maintaining profitability to the Maybourne Group.
9. Plan and execute sales calls to agencies, host FAM trips and plan Sales trips.
10. Conduct site inspections and engage in proactive sales efforts.
11. Must have exceptional attention to detail and follow up skills to build client loyalty and confidence.
12. Monitor actual sales and revenues to determine variance and assess goal accomplishments and adjust strategies accordingly.
13. Familiar with marketing promotions and industry initiatives to drive client education and incentives.
14. Orchestrate monthly, quarterly and annual account reviews and market action plans and collaborate with other Directors and Managers to drive production.
15. Able to work independently and makes decisions based on established policies and procedures while sticking to budget.
16. In possession of significant knowledge of industry reporting systems and analytics.
17. Must have entrepreneurial mindset and be able to take initiative to capture business and maximize profits for the hotel.
18. Lead and coordinate tradeshows, events, sales mission in market along with collaborating with Maybourne Hotel Group Global Sales Team
19. Communicate and promote The Maybourne’s brand differentiation and brand essence.
20. Be able to identify agencies booking comp set and find ways to divert to MBH (via Hotelligence).
21. Actively research B2B opportunities in driving revenue, brand awareness and total account management.
22. Update GM, DOSM and DORM on market condition, forecast and recommendations.
23. Demonstrate commitment to The Maybourne brand and core values.
24. Possess adequate revenue knowledge including rate loading, rate maximization, revenue strategy and reporting.
25. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
26. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. 
27. Engage with Maybourne Hotel Group’s resources to drive demand from all geographic leisure markets (ie. Australia representation company, Asia/Pacific representation company, Central and South America representation company).

Qualifications

1. At least 3 years related industry experience – Previous Five Star/Luxury Hotel Sales Experience is essential.
2. Bachelor’s degree preferred or equivalent work experience.
3. Proven strong relationship within the luxury network with key contacts in North America in the Travel Industry sector.
4. Proficient with Hotelligence and strong knowledge and command of Lanyon is a plus.
5. Knowledge of transient business including contractual agreements and legal implications.
6. Ability to use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
7. Creates an atmosphere in which timely information flows smoothly throughout the department; possesses exceptional communications skills.
8. Experience working within hotel sales operations, managing team members and budgets.
9. Ability to translate business needs into what needs to be done; ensures that all work is completed effectively; monitors the progress of work against schedules and budgets; maintains high performance standards.
10. Understands our competition and knows how to sell against them.
11. Possession of in-depth understanding of global travel in addition to a network of contacts.
12. Proficient in Microsoft Office and Outlook systems.
13. Excellent organizational skills and ability to work in dynamic and fast-changing environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking around and standing.
• Must be able to lift up to 50 pounds at times

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*

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