ServiceNow Business Analyst Job at The Emery Company, LLC, Houston, TX

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  • The Emery Company, LLC
  • Houston, TX

Job Description

Position Overview

This position requires a resource with expertise in ServiceNow , senior-level business analysis skills , a working knowledge of ITIL , and the flexibility to pivot between projects as assigned .

Roles and Responsibilities

The resource will be responsible for the following key tasks:

  • Documentation & Analysis:
  • Create and update business and functional requirement documents to support various implementation efforts.
  • Develop and maintain business workflow processes to enhance operational efficiency.
  • Project Support & Coordination:
  • Assist project teams ( DEV, QA, PM ) in business analysis activities, including:
  • Requirements elicitation
  • Grooming and work item prioritization
  • Document review and work item creation
  • User acceptance testing
  • Ongoing maintenance support
  • Other business-related activities as assigned
  • Support & Maintenance:
  • Ensure 100% completion of maintenance items.

Scheduled Milestones and Deliverables

  • Sprint tracking every 2-3 weeks to monitor project progress.
  • Timely updates on key project deliverables and resource contributions.

Performance Metrics

The resource’s performance will be measured based on the following criteria:

  1. Schedule Variance – Adherence to project timelines and deadlines.
  2. Customer Satisfaction – Positive feedback and responsiveness to stakeholder needs.

Productivity Monitoring – Efficient execution of tasks and contribution to project success

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