Job Description

Administrative Supervisor - Onsite, Multiple U.S. Locations

Available Locations: Atlanta, GA; Baltimore, MD; Boston, MA; Buffalo, NY; Chicago, IL; Detroit, MI; Fairfax, VA; Miami, FL; New Orleans, LA; New York City (Manhattan), NY; Newark, NJ; Philadelphia, PA; St. Paul, MN; Dallas, TX; Denver, CO; El Paso, TX; Harlingen, TX; Houston, TX; Los Angeles (Downtown), CA; Phoenix, AZ; Salt Lake City, UT; San Antonio, TX; San Diego (Downtown), CA; San Francisco, CA; Seattle, WA

Company

Universal Strategic Advisors LLC (US Advisors) is a small business consulting practice specializing in domestic and international government administration, technology implementation & application, law enforcement operations, homeland security solutions, immigration strategy and operations, border security, and compliance. US Advisors brings proven expertise and a trusted insider network to help our clients solve their toughest challenges while managing risk. We acknowledge that change is accelerating. None of us can afford to think just two steps ahead; every decision we make today impacts our ability to safeguard, evolve, grow, and thrive. Our practice is rooted in deep expertise leading organizations through transformation and building operational, analytical, and technological strategies to meet mission demands.

Job Description:

US Advisors is seeking a trustworthy and experienced Administrative Supervisor to support daily administrative operations. This full-time role will provide oversight and guidance to administrative and clerical staff that support Immigration and Customs Enforcement (ICE) operations.

The Administrative Supervisor will be directly overseeing contractors who provide administrative specialist support to various ERO programs. The Site Supervisor will provide On-the-Job (OJT) training and regular guidance to contractor staff to ensure all contract requirements are met. The ideal candidate is a former ERO employee, proactive, efficient, adaptable, and capable of managing and directing administrative support functions while maintaining a high level of professionalism and confidentiality.

Responsibilities:

• Familiarity with ERO operations: Experience working in all aspects of ERO programs and mission sets; understands the ERO culture and domain.
• Leading and Managing Teams: Proficiency in leading personnel to complete assigned tasks within established timeframes; able to motivate teams and maintain acceptable levels of production and efficiency; managing personnel issues and project risks with appropriate mitigation strategies; creating and implementing staffing schedules.
• Case Management: Knowledge and experience with ERO case management systems and processes; ensures all policies and directives are adhered to and performs regular data quality and integrity functions.
• Performance Monitoring: Ensure all contract staff are performing at accepted levels; provides mentoring and guidance at consistent intervals and performs counseling when necessary; documents contractors performance and provides feedback to staff.
• Training: Proficiency in refining training plans for specific site location needs, creating a plan for On-the-Job Training (OJT), and identifying knowledge management roadblocks in the work environment and implementing corrective training through subordinate supervisors.
• Communication: Engage in regular communication with the client, staff, and supervision; facilitate discussions to improve efficiency and increase operational effectiveness.

Required Qualifications:

• High School diploma, GED or equivalent completed.
• 6 or more years of proven experience working in the ERO operational environment.
• Experience working with ERO systems and databases.
• Experience working with Microsoft Word, Excel, Teams, and other Office 365 apps.
• Proficiency in leading teams and ability to manage multiple assignments.
• Experience providing reports for program management and staffing activities.
• U.S. Citizenship required.

Preferred Qualifications:

• Associates degree or higher.
• Excellent organizational and time-management skills.
• Professional written and verbal communication skills.
• Ability to multitask and prioritize tasks efficiently.
• High level of discretion, professionalism, and attention to detail.

Additional Information:

• Work mode is fully on-site at work/office location(s) to be determined for each area of responsibility. You will be expected to report to your assigned location for 40 hours of work per week. Your work week schedule may span any day between Monday to Sunday between the business hours of 7:00 AM to 7:00 PM local time. Your final schedule will be determined after your start date.
• Offer is contingent on candidates passing a thorough background check for federal employment. This position requires a background investigation, including a criminal history check, as part of the employment process. Successful completion of this background investigation is a condition of employment. The background investigation will include verification of employment history, education, and other relevant information as determined by the agency.

Benefits:

• Health & Medical Insurance: Eligibility for employer-sponsored health, dental, and discounted vision coverage.
• 401(k) Plan: Eligibility after one full year of employment, with enrollment available at the beginning of each calendar year.
• Paid Time Off (PTO): Ten (10) days annually, including sick leave, accrued overtime.
• Federal Holidays: Ten (10) paid Federal holidays, details to be provided during training/orientation.

Compensation:

• $70,000.00 annually

Equal Opportunity Employer:

US Advisors is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.

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